UNLIMITED WARRANTY AGREEMENT - GENERAL CONDITIONS

ELIGIBILITY

Major Home Appliances or Components that are located in a single-family dwelling, used as a private residence, and of reputable brands that have been purchased or are available on the local market.

I. INTRODUCTION

This Appliance Warranty Agreement hereinafter referred to as the "Agreement", is issued by techcare sal (we, us and our). The owner of the home covered by this Agreement is hereinafter referred to as "Member" (you and your). This is a Home Service Agreement, not an insurance policy.
This Agreement is intended to provide protection against the cost of repairing or replacing major home appliances in your home. Please read the agreement carefully. The Agreement coverage Summary is attached to and made part of this Agreement. Coverage is subject to the limitations and conditions specified in this Agreement.

II. BASIS FOR COVERAGE

techcare agrees to provide coverage to repair or replace the items listed as covered on the Agreement Coverage Summary if any such items become inoperable during the term of this Agreement due to mechanical or electrical failure caused by routine wear and tear. "Mechanical or electrical failure" occurs when a covered item becomes inoperable and unable to perform its designed function, subject to the limitations and conditions set forth herein.The covered item will be deemed to have been in "proper operating condition" on the Agreement effective date if it was correctly located within the home, was properly installed, was fully connected, was capable of successfully performing all operations commensurate with the manufacturer's original design intention, and did not pose any hazard to life or property. Determination of the operating condition as of Agreement effective date, and the nature of any failure, will be made solely by techcare, considering but not limited to techcare inspection visit. A visual inspection of the covered item is considered to mean the viewing of an item to verify that it appears structurally intact and without any damage or missing parts that would indicate inoperability. A simple mechanical test means the ability to turn the unit off and on verifying the item operates without irregular sounds or smoke that may indicate a problem. techcare will attribute a reference tag for each covered equipment that must remain unaltered and safe.
The definition of the specific covered items listed on Member Agreement Coverage Summary, as well as other limitations on coverage and other terms and conditions, are listed below.

III. DEFINITION OF BASE ITEMS

This Agreement provides coverage only for those items specifically listed as being covered on the Agreement Coverage Summary. An additional fee may be required for additional appliances. Coverage of some items may not be available under all plans. This Agreement defines precisely what appliances, and which of their parts and components are covered; only those items specifically so described are covered, subject to the limitations and conditions herein.
Description of covered items: Mechanical parts and components affecting the proper operation of one of each of the following appliances:
• Kitchen Appliances: refrigerator, freezer, or combination of refrigerator/freezer, dishwasher, microwave, cooker, cooktop & hood, oven, water dispenser, wine chiller;
• Laundry Appliances: clothes washer, clothes dryer;
• Air Conditioning: split and Central Units;
• TVs.
• and others approved upon special request.

IV. OUR SERVICE

1. In the event of your covered product suffering a Mechanical or Electrical failure,

techcare will cover for parts, labor and service fees required for your product to be repaired to normal working order, subject to the terms and conditions set forth herein. All parts used will have a benefit of a minimum guarantee period regardless of how much cover is remaining on your product at the time of repair.

2. When repair services covered by this agreement are required, member should call on the service number shown on the Agreement Coverage.
Summary page and give a detailed description of defect. If the member fails to notify techcare of any failure prior to the expiration of the agreement during which the failure occurred, techcare will not be responsible for the cost of any repairs and/or replacement resulting from the failure.

3. techcare will determine, at its sole discretion, which repairs constitute an emergency requiring expedited service and will give consideration to covered failures that affect the habitability of the dwelling.

4. All repair work and/or replacement covered by this Agreement must be performed by techcare team. techcare is not responsible for expenses the member may incur and techcare will not reimburse the member for any costs associated with unauthorized repairs or works performed by unauthorized party.

5. When a claim covered under this Agreement requires more than one trade to complete the covered repair/replacement, no additional charge will be required. Trades include any item or part of item required to service items listed on our Agreement Coverage Summary. The Member shall only be responsible and shall pay up to the amount due for services performed or parts installed that are not covered under the terms, conditions and provisions of this Agreement.

6. The member agrees to provide access as per his/her convenience, at first to inspect the items the member wishes to cover, and at later stage to complete repairs for covered failure. The member agrees to pay indemnity resulting from:
• failure to provide access and/or missed appointments;
• Appointment requested between 11pm and 7am; and on Sundays and any other non-working day.

7. techcare reserves the right to determining eligibility for coverage.

8. Renewal: This Agreement will automatically renew at the option of the issuing company, for successive one (1) year periods. If any rate and/or coverage changes, each party agrees on notifying the other party of not less than (30) days prior to the expiration of the Agreement.

9. Replacement terms: The decision to replace rather than repair is solely our option.
Should techcare choose to replace an item, all replaced items shall be implicitly included in the warranty plan at any renewal of the Agreement. The replacement will be the base model that meets all applicable mandated manufacturer's standards, performs the same primary function, and has a capacity comparable with the covered item, when available. We will make reasonable efforts to provide replacement items of similar brand and/or mechanical capabilities and/or efficiency of the original unit, when available. We are not liable to provide exact match in color, dye, lot, material. When replacement is deemed necessary, the coverage shall be of:

• 25% in the 1st year membership,
• 50% in the 2nd year membership,
• 75% in the 3rd year membership,
• 100% starting year 4 membership,
of the value of equivalent new item. When replacing systems or appliances, the member shall then pay the due remaining amount if any. All items replaced under this Agreement are the property of techcare. We will be responsible for the supply and installation of the replacement item but not for the cost of the construction modifications, carpentry or transitional work made necessary in order to accommodate the replacement, nor for any costs to upgrade or modify items for any reason.

V. GENERAL EXCLUSIONS AND LIMITATIONS

This Agreement covers only repairs and/or replacements due to failure attributable to ordinary wear and tear, as per following exclusions and limitations:

1. Any product listed in our agreement after removal or alteration of techcare reference tag.
2. Any product or spare part rented, leased, sold, export or stolen.
3. Any product repaired by any party other than our authorized service team.
4. The use of any special equipment that may be required to perform the repair or replace mission (i.e. crane, loader, etc).
5. Decorative works related to removal or installing built-in equipment.
6. Losses resulting from Fire, wind, windstorm, hail, sleet, snow, ice, water backup, freezing, war or any act of aggression, nuclear contamination, flood, surface water, waves or tidal waves, earthquake, landslide, mud flow, seepage, condensation, vermin, termites, or any other than failure or malfunction of a covered part and/or component resulting from normal wear and tear.
7. Losses resulting from lightning or power surge shall be covered as for repair. If not repairable, the replacement shall not apply unless the dwelling was priorly equipped with a protection system or a voltage regulator, duly checked during our inspection visit.
8. Any consequential, secondary or ensuing damages resulting from a failure or malfunction of the covered parts and/or components, nor such damages resulting from conditions beyond our control (including labor difficulties or unavailability of parts), or by damages alleged to be caused directly or indirectly by the services or the timeless of services provided; or any failure or malfunction caused by rust or corrosion.
9. Examples of Items/Conditions Not Covered:
• outside appliance case, clocks, door springs, screens, racks or baskets, door glass, drawers, drip pans; interior lining; internal shelves; knobs and handles; light bulbs and fixtures; lock and key assemblies; panels and/or cabinetry;
• ice-making units (separate or in combination with a refrigerator),
• exhaust fan not solely for venting range/cooktop fumes; independent telescopic range exhaust; dryer venting,
• Cloth or food spoilage;
• Detection and location of refrigerant leak(s) and removal of existing refrigerants when not easily accessible.

VI- CANCELLATION

This Agreement applies to the techcare Member and the equipment described on the Coverage Summary of this Agreement. In the event of cancellation of this Agreement within 30 days from the effective date on the front of this Agreement, we agree to cancel this Agreement less an inspection fee of $80 and a $40 administration fee. However, if you cancel this Agreement after having solicited the goods or services
from our side, techcare will be entitled to reasonable compensation for the goods and services that you received starting the effective date this Agreement was entered.